Unless otherwise noted within the tour description, customers can cancel a tour up to 14 days before departure and receive a full refund. All tours are non-refundable if not canceled by customers before 14 days before tour departure.

No refunds will be made to any customer who fails to show up for a tour departure at the designated time and place, or who leaves, or otherwise does not use all of the services scheduled to be provided by an excursion. Most tours will operate in a variety of weather conditions, and no refunds will be made to any customer who chooses not to participate in a departing tour due to weather conditions. Members of any excursion who elect to leave the designated tour transportation must provide their own transportation at their own expense back to the landing place of the vessel.